lunedì 11 dicembre 2017

Corso inglese intermedio EBT - Business letters and emails

Key elements of a formal business letter (ok for emails, too)

1)  Your address, telephone, fax, email (top centre right, no name, company)
2)  Date e.g. 10th January, 2007
3)  Destination name and address (name, job title, company name & address)
4)  References (codes used to define a letter/subject);your correspondent's reference : 'Your ref: 01234'; your own reference: 'My ref: 56789' or 'Our ref: 56789'.
5)  Salutation e.g. Dear Mr Smith
6)  Subject (the subject of your letter) not obligatory e.g. Re: Training course
7)  Body (the letter itself, well-structured paragraphs)
8)  Ending e.g. Yours sincerely
9)  Your signature
10)      Your name  (first name & surname, e.g. James Bond)
11)      (Your title) When using company headed paper, write your Job Title here
12)      Enclosures e.g. 'Enc: 2' (for two documents).
Titles
Mr
Miss
Mrs
Ms
Dr

Greetings
·         You don’t know the person’s name and title - Dear Sir or Madam, or To Whom It May Concern
·         You know the person’s name - Dear Mr/Mrs/Miss/Ms + surname
·         You have met them or spoken to them by phone -  Dear + first name
·         Addressing whole departments/companies – Dear Sirs

Endings
·         You don’t know the person’s name and title – Yours faithfully, sign with initials & surname
·         You know the person’s name – Yours sincerely, sign with first name & surname.
·         You have met them or spoken to them by phone -  Yours sincerely, sign with first name.
·         Addressing whole departments – Yours faithfully

Language focus: Starting / making reference
Following our phone conversation today…
In reply to your fax received…
Thank you for your letter of 28 July.
Further to our telephone enquiry…
With reference to your letter of…
It was a pleasure meeting you…

Language focus: Explaining the reason for writing
I am writing to enquire about/ inform you that/ confirm…
I am pleased to confirm…
This letter is to thank you…

Language focus: Requesting & Agreeing to requests
We would appreciate it if you could…
Would you please tell me…
Would you kindly check the details..
Could you please send us…
Please let us know…
I would be delighted to…
I would be pleased to attend the meeting.

Language focus: Giving good news
I am pleased to inform you that your application has been approved.
I am delighted to tell you that the order has been confirmed.

Language focus: Giving bad news
I am afraid the trip has been delayed.
Unfortunately the hotel is fully booked.
I am sorry to inform you that your application has not been approved.
We regret to inform you that the series you requested is no longer available.

Language focus: Enclosing documents
I enclose a copy of my book.
Please find enclosed airline tickets for Mr Johnson.

Language focus: Apologizing
I am sorry about the mistake.
I apologize for not replying sooner.
Please accept our apologies for the misunderstanding.

Language focus: Ending & referring to future contact
Please don't hesitate to contact us should you have any further queries.
Please let me know if you require any further information.
Please give our kind regards to Bob Hanson.
I look forward to meeting you.
Looking forward to seeing you soon.

Thank your for your time and assistance.

lunedì 4 dicembre 2017

Corso inglese intermedio EBT - Telephone English


http://englishlessonsluisapuppo.blogspot.it/2014/02/telephone-english.html

1. Language Focus: Identifying yourself
Good morning, Yasmine speaking (person receiving call)
Hello, this is Yasmine Alcide from Spike British School. (caller)
Hello, my name is Yasmine Alcide. I’m calling from Spike British School. (caller)
Hi, it’s Yasmine from Melbourne. (caller, informal)
Hi, Yasmine here. (caller, informal)

2. Language Focus: Saying who you want to speak to
I’d like to speak to Mr. Jones, please.
Could I have the Accounting Department, please?
Could you put me through to Mrs. Weaver, please?
Could I have extension 234, please?
Could I speak to someone in the Accounting Department?
Is Mr. Robinson there, please?

3. Language Focus: Leaving a message
Could you give him/her a message?
Can I leave him/her a message?
Please ask him/her to call me back. My number is…
Please ask him/her to ring me back.
Please ask him/her to get back to me.

4. Language Focus: Explaining the purpose of your call
I’m phoning about…
The reason I’m calling is…
I need some information about…
It’s in connection with…
I’d like to…

I’m ringing to….

5. Language Focus: Asking for repetition
Sorry, I didn’t catch your name / your number…
Sorry, could you repeat your name / number / etc.
Sorry, I didn’t hear that.
Sorry, I didn’t understand/get that.
Could you spell that?

6. Language Focus: Acknowledging repetition
Ok, I’ve got that.
(Ms. Ventura.) I understand.
I see, thank you.

7. Language Focus: Saying someone is not available
I’m sorry, he/she is not available (right now).
Sorry, he/she’s away for the week.
Sorry, he/she’s not in.
I’m afraid he/she’s in a meeting (at the moment).
He/she’s in Paris.  He/she won’t be back until Monday.

8. Language Focus: Taking messages
Can I take a message?
Would you like to leave a message?
If you give me your number I’ll ask him/her to call you later.
Shall I ask him/her to call you back?

9. Language Focus: Offering to help in other ways
Can anyone else help you?
Can I help you perhaps?
Would you like to speak to his/her assistant?

10. Language focus: Making arrangements
Can you make it on Monday or Tuesday?
Would two fifteen suit you?
I’m afraid I’m not free on Monday morning, but Tuesday afternoon would be OK.
Yes, that would be fine.
Then let's make a provisional appointment for two fifteen.  That’s Tuesday, the third, right?
Could I ring back to confirm?

11. Making arrangements: Key words
Fix = Arrange
Manage = Able to do
Shift = Change, move
Suit = Be convenient
Ideal = Perfect

12. Language focus: Changing arrangements
I’m sorry, but he’s not available at the time we arranged.  Could you possibly move the meeting to four o’clock?
I’m afraid I won’t be able to meet on Tuesday after all. Can we arrange another time?
My plane may not arrive on time so I would like to move the meeting to a couple of hours later, is that possible for you?

13. Language focus:  Ending a call
I’m afraid I have another meeting starting.  Thanks for calling.
I think that covers everything.  Is there anything else?
I’m sorry, we will have to leave it there.
Thank you for your help.
I look forward to seeing you soon.
I’ll get back to you.
Have a good weekend/trip/holiday.

14. Language focus: Confirming arrangements
Can I check that?  You said…
All right, then.  We’ll see you on the 18th at 9 sharp.
Very good.  I have you down for 5 o’clock at the Paris campus.
No problems then with 12 noon.  See you then.

15. Phrasal verbs used on the phone or when making arrangements.

PHRASAL VERB
DEFINITION
to be tied up
to be busy
to pencil in
to make note of a provisional appointment
to get through
to be connected
to look something up
to search and find information (dictionary, database, reference book)
to get back to
to ring the person again with some information
to put someone through
to connect the call for someone
to drop someone a line
to contact someone in an informal manner
to get together
to meet

lunedì 13 novembre 2017