English lessons by Luisa Puppo

sabato 12 ottobre 2024

Corso Business English SEDAPTA - Telephone English exercises

https://issuu.com/ligucibario/docs/effectivetelephonings__1_/1

https://www.englishclub.com/speaking/telephone.htm

http://usefulenglish.ru/phrases/phrases-exercise-four

http://www.esl-lab.com/eslbasic/telephone-cellphone-1.htm

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/1connecting.shtml

https://www.engvid.com/how-to-start-a-phone-conversation/

https://www.youtube.com/watch?v=NWawMZxDh9Y

https://www.youtube.com/watch?v=YMxA4Q94qao

venerdì 11 ottobre 2024

Corso Business English SEDAPTA - Telephone English

http://englishlessonsluisapuppo.blogspot.it/2014/02/telephone-english.html

1. Language Focus: Identifying yourself

Good morning, Yasmine speaking (person receiving call)

Hello, this is Yasmine Alcide from Spike British School. (caller)

Hello, my name is Yasmine Alcide. I’m calling from Spike British School. (caller)

Hi, it’s Yasmine from Melbourne. (caller, informal)

Hi, Yasmine here. (caller, informal)

2. Language Focus: Saying who you want to speak to

I’d like to speak to Mr. Jones, please.

Could I have the Accounting Department, please?

Could you put me through to Mrs. Weaver, please?

Could I have extension 234, please?

Could I speak to someone in the Accounting Department?

Is Mr. Robinson there, please?

3. Language Focus: Leaving a message

Could you give him/her a message?

Can I leave him/her a message?

Please ask him/her to call me back. My number is…

Please ask him/her to ring me back.

Please ask him/her to get back to me.

4. Language Focus: Explaining the purpose of your call

I’m phoning about…

The reason I’m calling is…

I need some information about…

It’s in connection with…

I’d like to…

I’m ringing to….

5. Language Focus: Asking for repetition

Sorry, I didn’t catch your name / your number…

Sorry, could you repeat your name / number / etc.

Sorry, I didn’t hear that.

Sorry, I didn’t understand/get that.

Could you spell that?

6. Language Focus: Acknowledging repetition

Ok, I’ve got that.

(Ms. Ventura.) I understand.

I see, thank you.

7. Language Focus: Saying someone is not available

I’m sorry, he/she is not available (right now).

Sorry, he/she’s away for the week.

Sorry, he/she’s not in.

I’m afraid he/she’s in a meeting (at the moment).

He/she’s in Paris. He/she won’t be back until Monday.

8. Language Focus: Taking messages

Can I take a message?

Would you like to leave a message?

If you give me your number I’ll ask him/her to call you later.

Shall I ask him/her to call you back?

9. Language Focus: Offering to help in other ways

Can anyone else help you?

Can I help you perhaps?

Would you like to speak to his/her assistant?

10. Language focus: Making arrangements

Can you make it on Monday or Tuesday?

Would two fifteen suit you?

I’m afraid I’m not free on Monday morning, but Tuesday afternoon would be OK.

Yes, that would be fine.

Then let's make a provisional appointment for two fifteen. That’s Tuesday, the third, right?

Could I ring back to confirm?

11. Making arrangements: Key words

Fix = Arrange

Manage = Able to do

Shift = Change, move

Suit = Be convenient

Ideal = Perfect

12. Language focus: Changing arrangements

I’m sorry, but he’s not available at the time we arranged. Could you possibly move the meeting to four o’clock?

I’m afraid I won’t be able to meet on Tuesday after all. Can we arrange another time?

My plane may not arrive on time so I would like to move the meeting to a couple of hours later, is that possible for you?

13. Language focus: Ending a call

I’m afraid I have another meeting starting. Thanks for calling.

I think that covers everything. Is there anything else?

I’m sorry, we will have to leave it there.

Thank you for your help.

I look forward to seeing you soon.

I’ll get back to you.

Have a good weekend/trip/holiday.

14. Language focus: Confirming arrangements

Can I check that? You said…

All right, then. We’ll see you on the 18^th at 9 sharp.

Very good. I have you down for 5 o’clock at the Paris campus.

No problems then with June 14th at noon. See you then.

15. Phrasal verbs used on the phone or when making arrangements.

PHRASAL VERB	DEFINITION
to be tied up	to be busy
to pencil in	to make note of a provisional appointment
to get through	to be connected
to look something up	to search and find information (dictionary, database, reference book)
to get back to	to ring the person again with some information
to put someone through	to connect the call for someone
to drop someone a line	to contact someone in an informal manner
to get together	to meet

martedì 8 ottobre 2024

Business English - Linking words

SEQUENCING

· First / firstly, second / secondly, third / thirdly etc

· When, after, next, then,

· Last, finally

· In conclusion,

· To summarise,

ADDING INFORMATION

And
In addition / additionally
Moreover
Further / furthermore
Besides
Another
Also/too
As well as

GIVING EXAMPLES

· For example

· For instance

· Such as

· That is

· e.g. x es.

· i.e. cioè

CONTRASTING

But
However
Anyway
Nevertheless
Nonetheless
Although / even though
Though
Yet
Despite / in spite of
While
Whereas
On the one hand… on the other hand…
On the contrary

HIGHLIGHTING RESULT

· So

· As a result

· As a consequence (of)

· Therefore

· Thus

· Consequently

· Hence

PROVIDING REASONS

Because
For
Since
As
Because of
Due to
Owing to

VIDEOS

http://www.engvid.com/writing-transitions/

http://www.engvid.com/vocabulary-though/

http://www.engvid.com/writing-transitions-therefore-thus-consequently/

EXERCISES
Linking words - exercises

http://www.cambridgeenglish.org/learning-english/activities-for-learners/b1w005-linking-words

http://www.english-in-chester.co.uk/e-learning/lesson/linking-words/

https://www.espressoenglish.net/linking-words-contrasting-ideas/

http://www.learn-english-today.com/lessons/lesson_cont/exercises/linking-words-ex.html

http://www.englishgrammar.org/linking-words-exercise/

http://www.perfect-english-grammar.com/linking-words-contrast-exercise-1.html

http://www.perfect-english-grammar.com/linking-words-reason-exercise-2.html

http://www.flo-joe.co.uk/cae/students/writing/linking/index.htm

Linking words and the energy sector
https://www.energystar.gov/buildings/tools-and-resources/energy-management-assessment-matrix-small-companies

https://www.energystar.gov/buildings/tools-and-resources/energy-star-guidelines-energy-management

lunedì 7 ottobre 2024

Corsi SEDAPTA - Welcome!

Un primo set di risorse per l'apprendimento e il "refresh" della lingua inglese.
Si tratta di link a precedenti post di questo blog, o ad altri siti e portali.

English phonetic spelling: A for Alpha, B for Bravo
http://englishlessonsluisapuppo.blogspot.it/2013/02/a-for-alpha-b-for-bravo-lets-get.html

https://www.englishclub.com/pronunciation/english-phonetic-spelling.htm

Numbers (including how to pronounce the figure "0"
http://englishlessonsluisapuppo.blogspot.it/2015/09/numbers.html

Punctuation
http://www.oxforddictionaries.com/words/punctuation

English games

https://www.englishclub.com/esl-games/

On line dictations
https://www.englishclub.com/listening/dictation.htm