HOTEL JOB DESCRIPTIONS PART 1

Hotel Guest Experience Officer

https://operohotel.com/guest-experience-officer#:~:text=Job%20Responsibilities&text=Assist%20customers%20with%20problem%20resolution,products%20or%20services%20to%20customers.

https://www.omnitecsystems.com/omni/blog/guest-experience-manager-hotel 

https://en.wizbii.com/company/accor/job/hotel-guest-experience-manager

Hotel Front Desk Agent

https://resources.workable.com/hotel-front-desk-agent-job-description

https://careers.accor.com/global/en/job/front-office-agent-m-f-in-novotel-milano-linate-aeroporto-milan-italy-jid-10133

https://www.manatal.com/job-description/hotel-front-desk-agent-job-description

Informal to formal English exercise

Hello Mr. John Allen,

I got the email you sent on 1st September, and the stuff about the stock control system you make. It sounds great for us, but I want to check some things before we buy it. You said the system is bang up-to-date, but what happens if you update it again soon? Do we get money off the new one? You said it takes 3 weeks to install the system – that’s too long! Can’t you do it any quicker? Hope you can reply soon, we’re in a bit of a hurry.

Thanks,

Georgia Sunland

INVESTIGATING FINNISH BUSINESS CULTURE

https://finland.fi/

Produced by the Ministry for Foreign Affairs of Finland and published by the Finland Promotion Board

https://www.infofinland.fi/en/information-about-finland/cultures-and-religions-in-finland/finnish-customs

InfoFinland is a multi-language website providing vital information to people planning to move to Finland and to immigrants already living in the country. The website also helps authorities with multi-language communications.

https://www.expat-finland.com/living_in_finland/culture.html

Expat Finland: Finland in English. Made in Finland since 2004. Making moving to, living in & working in Finland easier

https://crossculture-academy.com/en/cultural-differences-finland/

B2B cross-cultural training services

https://planetdepos.com/trending/content/business-etiquette-finland

Court Reporting, Interpretation, and Trial Services

 

Formal vs informal English - corso BE

https://www.youtube.com/watch?v=hdKYl8Tg_FQ

http://www.engvid.com/writing-letters-formal-informal-english/

https://www.youtube.com/watch?v=llqPvcciKEM

https://www.cambridgeenglish.org/learning-english/activities-for-learners/c1w001-formal-and-informal-writing

https://www.bbc.co.uk/learningenglish/course/towards-advanced/unit-19/session-1

http://www.engvid.com/english-resource/formal-informal-english/



http://www.esl-lounge.com/student/reading/3r8-formal-informal-letter.php

http://www.autoenglish.org/writing/formalandinformalexercise.htm

https://www.flo-joe.co.uk/cae/students/writing/register/index.htm

https://eslflow.com/letterwriting.html

Corso Business English. Business letters and e-mails part 1

http://englishlessonsluisapuppo.blogspot.it/2016/11/corso-inglese-intermedio-ebt-business.html

REFERENCES

Our ref.:

Your ref.:

RECEIVER’S ADDRESS

Mr Tom Jones

Tom Jones ltd

Vdfvjs

Jgsjhf

Swer London (UK)

For the attention of Mr Jones

DATE

22/11/2016

Gg mm aa

OPENING SALUTATIONS

Dear Sirs,

Dear Sir,

Dear Madam,

Dear Sir/Madam,

Dear Mr Brown,

Dear Mrs Pitt,

Dear Miss Albertson,

Dear Ms Smith,

Hi/Dear Bob,

Hi/Dear Ann,

Hi/Dear Colleagues,

Hi/Dear Partners,

Hi/Dear All,

Ciao Ann,

SUBJECT

Dear Mr Jones,

Your letter dated 14^th November

thank you for your letter which I received yesterday………………………………

I look forward to hearing from you…

… in the near future

… soon

… as soon as possible (asap)

An early reply would be greatly appreciated

A prompt response would be greatly appreciated

We would be grateful if you could provide us an early reply

CLOSING SALUTATIONS

Dear Sirs,

Dear Sir,

Dear Madam,

Dear Sir/Madam,

Yours faithfully

Faithfully yours

Yours truly

Truly yours

Yours sincerely

Sincerely yours

Best/kind/= regards

Best wishes

All the best

INFORMAL We’ll get together next month in Berlin

FORMAL We will meet next month in Berlin

INFORMAL if you need further info, drop me a line

FORMAL if you require further information, please do not hesitate to contact me/us

VERY FORMAL Should you require further information, please do not hesitate to contact me/us

LANGUAGE FUNCTION: STARTING

With reference to our phone call,

Further to our phone call,

I am writing (in order) to… enquire/ask about

We acknowledge receipt of your letter

Thank you for your letter…

Thanks for your note…

This is to inform you that…

+ I am pleased/delighted to inform you that…

-      I regret to inform you that…

-      I am sorry to inform you that…

MAKING A REQUEST

Could you be so kind as to let me know…

Could you please/kindly let me know…

I would be grateful if you could let me know

Would you please let me know…

I need to know how you can…

(Please/Kindly) Let us know…

It would be appreciated if you could let us know…

Would you mind letting us know…

Please find attached/enclosed the invoices…

10/11/2016

Mm gg aa

The 22nd of November 2016

22nd November 2016

November the 22nd, 2016

November 22nd, 2016

Genoa,

https://www.engvid.com/how-to-write-professional-emails-in-english/#quiz

Corso GAE - edizione 5

LIGURIA / ITALIAN RIVIERA - The Highlights

SPECTACULAR VIEWS
HISTORIC FOOTSTEPS/ROUTES
ANCIENT CULTURES
GOURMET DELIGHTS
ADVENTURE CHALLENGES
WILDLIFE RAMBLES
BIODIVERSITY

RURAL LANDSCAPES
DRY-STONE WALLS
TERRACES
MILLS
OIL MILLS
WATER MILLS

RUSTICO

https://dictionary.cambridge.org/it/dizionario/italiano-inglese/rustico

https://www.collinsdictionary.com/dictionary/italian-english/rustico

rural house
store
little/small, tiny
stone
shelter
shed
ruins
abandoned
dilapidated

• A rural handcraft building used as shelter, storage and working space, often used for cattle keeping.
• A historical rural building, used for country life jobs and activities
• An abandoned rural house in local stone, dedicated to storage or dwelling purposes in the mountains
• A rustico is a rural small shelter made of local stones. Nowadays it is usually abandoned, but once was used to host cattle or store food, as well as to provide people with shelter in the hills. 

COUNTRY

REGION

PROVINCE

CITY

TOWN

VILLAGE

HAMLET

BORGO

DISTRICT

MUNICIPALITY

CAPITAL

 

SETTLEMENT

CENTRE

 

COAST – COASTAL - SEASIDE

COUNTRYSIDE

ENTROTERRA

RURAL AREA

URBAN AREA

SUBURBIAN AREA

INDUSTRIAL AREA

INLAND AREA

 

Corso Business English SEDAPTA - Telephone English exercises

https://issuu.com/ligucibario/docs/effectivetelephonings__1_/1

https://www.englishclub.com/speaking/telephone.htm

http://usefulenglish.ru/phrases/phrases-exercise-four

http://www.esl-lab.com/eslbasic/telephone-cellphone-1.htm

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/1connecting.shtml

https://www.engvid.com/how-to-start-a-phone-conversation/

https://www.youtube.com/watch?v=NWawMZxDh9Y

https://www.youtube.com/watch?v=YMxA4Q94qao