http://www.engvid.com/writing-letters-formal-informal-english/
https://www.youtube.com/watch?v=llqPvcciKEM
https://www.youtube.com/watch?v=llqPvcciKEM
http://www.esl-lounge.com/student/reading/3r8-formal-informal-letter.php
http://www.autoenglish.org/writing/formalandinformalexercise.htm
https://www.flo-joe.co.uk/cae/students/writing/register/index.htm
https://eslflow.com/letterwriting.html
This email is too formal in tone. Re-write it in a more relaxed and friendly way
I am writing in response to our recent conversation concerning the three possible choices for the US market. I regret to inform you that I do not consider I am presently in a position to assume responsibility for such a major undertaking. I have a great number of pressing engagements and would not be able to allocate sufficient time.
However, should you make a decision to modify your policy for the Advertising Specialty Market in the USA, I would wish to suggest an alternative proposal which we could discuss in Munich at the end of the month.
Sincerely yours,
Eric Burdon
You are Richard Cartwright, the newly appointed Sa Director of ACG Ltd. You have received the following complaint
Dear Mr Grant,
Over the last three years we have been placing regular orders for grease-resistant coated pape the current list price of £1.00.
Our last order for 3,500 rolls, dated 5 March, invoiced to us with what is referred to as the 'standard 15% discount for bulk orders.
Although this discount is very welcome it came a complete surprise, given that in our earlier p negotiations you maintained that you were una to grant quantity discounts on the grounds that order to keep your prices competitive, you work to extremely tight profit margins.
Had we been informed of discounts for purchas in excess of 3,000 rolls we would have modified the timing of our purchases and placed larger orders at less frequent intervals. In this way w would have made substantial cost savings
I am disappointed that you appear to have withheld information relative to discounts and forward to receiving both an apology and a suit offer of indemnity.
Yours sincerely.
Hugh Mackenzie
Dear Mr Grant,
Over the last three years we have been placing regular orders for grease-resistant coated pape the current list price of £1.00.
Our last order for 3,500 rolls, dated 5 March, invoiced to us with what is referred to as the 'standard 15% discount for bulk orders.
Although this discount is very welcome it came a complete surprise, given that in our earlier p negotiations you maintained that you were una to grant quantity discounts on the grounds that order to keep your prices competitive, you work to extremely tight profit margins.
Had we been informed of discounts for purchas in excess of 3,000 rolls we would have modified the timing of our purchases and placed larger orders at less frequent intervals. In this way w would have made substantial cost savings
I am disappointed that you appear to have withheld information relative to discounts and forward to receiving both an apology and a suit offer of indemnity.
Yours sincerely.
Hugh Mackenzie
Your task is to reply to this email of complaint. You have made these notes. Decide on the tone of the email you want to write and draft a suitable reply.
- thanks for email, apologies for misunderstanding
- pricing policy modified in January
- customers told about new prices and discounts in previous email (22nd January)
- Mr M received this email - prices referred to are up-to-date
- no compensation
- attach catalogue and price list
- meeting in Lonldon soon? he can choose a date
