Business letters & emails exercises

https://learnenglish.britishcouncil.org/business-english/english-for-emails

http://www.businessenglishsite.com/modern-business-letters1.html

http://www.businessenglishsite.com/modern-business-letters2.html

http://www.businessenglishsite.com/modern-business-letters3.html

http://www.businessenglishsite.com/exercise_email1.html

http://www.learn-english-today.com/business-english/business-letters.html

http://www.learn-english-today.com/business-english/business-letters2.html

Corso inglese intermedio EBT - Business letters and emails part 2

Key elements of a formal business letter (ok for emails, too)

1)  Your address, telephone, fax, email (top centre right, no name, company) 2)  Date e.g. 10th January, 2007 3)  Destination name and address (name, job title, company name & address) 4)  References (codes used to define a letter/subject);your correspondent's reference : 'Your ref: 01234'; your own reference: 'My ref: 56789' or 'Our ref: 56789'. 5)  Salutation e.g. Dear Mr Smith 6)  Subject (the subject of your letter) not obligatory e.g. Re: Training course 7)  Body (the letter itself, well-structured paragraphs) 8)  Ending e.g. Yours sincerely 9)  Your signature 10)      Your name  (first name & surname, e.g. James Bond) 11)      (Your title) When using company headed paper, write your Job Title here 12)      Enclosures e.g. 'Enc: 2' (for two documents).

Titles

Mr

Miss

Mrs

Ms

Dr

Greetings

·         You don’t know the person’s name and title - Dear Sir or Madam, or To Whom It May Concern

·         You know the person’s name - Dear Mr/Mrs/Miss/Ms + surname

·         You have met them or spoken to them by phone -  Dear + first name

·         Addressing whole departments/companies – Dear Sirs

Endings

·         You don’t know the person’s name and title – Yours faithfully, sign with initials & surname

·         You know the person’s name – Yours sincerely, sign with first name & surname.

·         You have met them or spoken to them by phone -  Yours sincerely, sign with first name.

·         Addressing whole departments – Yours faithfully

Language focus: Starting / making reference

Following our phone conversation today…

In reply to your fax received…

Thank you for your letter of 28 July.

Further to our telephone enquiry…

With reference to your letter of…

It was a pleasure meeting you…

Language focus: Explaining the reason for writing

I am writing to enquire about/ inform you that/ confirm…

I am pleased to confirm…

This letter is to thank you…

Language focus: Requesting & Agreeing to requests

We would appreciate it if you could…

Would you please tell me…

Would you kindly check the details..

Could you please send us…

Please let us know…

I would be delighted to…

I would be pleased to attend the meeting.

Language focus: Giving good news

I am pleased to inform you that your application has been approved.

I am delighted to tell you that the order has been confirmed.

Language focus: Giving bad news

I am afraid the trip has been delayed.

Unfortunately the hotel is fully booked.

I am sorry to inform you that your application has not been approved.

We regret to inform you that the series you requested is no longer available.

Language focus: Enclosing documents

I enclose a copy of my book.

Please find enclosed airline tickets for Mr Johnson.

Language focus: Apologizing

I am sorry about the mistake.

I apologize for not replying sooner.

Please accept our apologies for the misunderstanding.

Language focus: Ending & referring to future contact

Please don't hesitate to contact us should you have any further queries.

Please let me know if you require any further information.

Please give our kind regards to Bob Hanson.

I look forward to meeting you.

Looking forward to seeing you soon.

Thank your for your time and assistance.

Corso Business English. Business letters and e-mails part 1

http://englishlessonsluisapuppo.blogspot.it/2016/11/corso-inglese-intermedio-ebt-business.html

REFERENCES

Our ref.:

Your ref.:

RECEIVER’S ADDRESS

Mr Tom Jones

Tom Jones ltd

Vdfvjs

Jgsjhf

Swer London (UK)

For the attention of Mr Jones

DATE

22/11/2016

Gg mm aa

OPENING SALUTATIONS

Dear Sirs,

Dear Sir,

Dear Madam,

Dear Sir/Madam,

Dear Mr Brown,

Dear Mrs Pitt,

Dear Miss Albertson,

Dear Ms Smith,

Hi/Dear Bob,

Hi/Dear Ann,

Hi/Dear Colleagues,

Hi/Dear Partners,

Hi/Dear All,

Ciao Ann,

SUBJECT

Dear Mr Jones,

Your letter dated 14^th November

thank you for your letter which I received yesterday………………………………

I look forward to hearing from you…

… in the near future

… soon

… as soon as possible (asap)

An early reply would be greatly appreciated

A prompt response would be greatly appreciated

We would be grateful if you could provide us an early reply

CLOSING SALUTATIONS

Dear Sirs,

Dear Sir,

Dear Madam,

Dear Sir/Madam,

Yours faithfully

Faithfully yours

Yours truly

Truly yours

Yours sincerely

Sincerely yours

Best/kind/= regards

Best wishes

All the best

INFORMAL We’ll get together next month in Berlin

FORMAL We will meet next month in Berlin

INFORMAL if you need further info, drop me a line

FORMAL if you require further information, please do not hesitate to contact me/us

VERY FORMAL Should you require further information, please do not hesitate to contact me/us

LANGUAGE FUNCTION: STARTING

With reference to our phone call,

Further to our phone call,

I am writing (in order) to… enquire/ask about

We acknowledge receipt of your letter

Thank you for your letter…

Thanks for your note…

This is to inform you that…

+ I am pleased/delighted to inform you that…

-      I regret to inform you that…

-      I am sorry to inform you that…

MAKING A REQUEST

Could you be so kind as to let me know…

Could you please/kindly let me know…

I would be grateful if you could let me know

Would you please let me know…

I need to know how you can…

(Please/Kindly) Let us know…

It would be appreciated if you could let us know…

Would you mind letting us know…

Please find attached/enclosed the invoices…

10/11/2016

Mm gg aa

The 22nd of November 2016

22nd November 2016

November the 22nd, 2016

November 22nd, 2016

Genoa,

https://www.engvid.com/how-to-write-professional-emails-in-english/#quiz

Subject and object questions - corso BE 1

https://www.englishgrammar.org/subject-object-question/

https://www.espressoenglish.net/subject-and-object-questions-in-english/

https://www.perfect-english-grammar.com/subject-questions.html

https://www.perfect-english-grammar.com/subject-questions-exercise-1.html

https://www.youtube.com/watch?v=l7kQ5gokJ6A

Talking about the future - corso Fire Business English 1

https://learnenglish.britishcouncil.org/grammar/english-grammar-reference/talking-about-the-future

https://www.englisch-hilfen.de/en/grammar/future_contrasted.htm

https://www.english-4u.de/en/grammar/future-tenses.htm#:~:text=There%20are%20four%20different%20ways,or%20talk%20about%20future%20actions

https://oxfordhousebcn.com/en/4-future-tenses-in-english-and-how-to-use-them/

https://www.youtube.com/watch?v=QTUamuGwG1c&t=655s

https://www.perfect-english-grammar.com/future-tenses-form-mixed-exercise-1.html

Linking words exercises etc

Linking words - lists and videos

http://englishlessonsluisapuppo.blogspot.it/2014/03/linking-words.html

http://www.maailmakeeled.ut.ee/sites/default/files/fl/linking_words_and_phrases.pdf


Linking words - exercises

http://www.cambridgeenglish.org/learning-english/activities-for-learners/b1w005-linking-words

http://www.english-in-chester.co.uk/e-learning/lesson/linking-words/

https://www.espressoenglish.net/linking-words-contrasting-ideas/

http://www.englishgrammar.org/linking-words-exercise/

http://www.perfect-english-grammar.com/linking-words-contrast-exercise-1.html

http://www.perfect-english-grammar.com/linking-words-reason-exercise-2.html

http://www.flo-joe.co.uk/cae/students/writing/linking/index.htm

Linking words and the energy sector
https://www.energystar.gov/buildings/tools-and-resources/energy-management-assessment-matrix-small-companies

https://www.energystar.gov/buildings/tools-and-resources/energy-star-guidelines-energy-management